5CO01 Organisational performance and culture in practice
Students pursuing 5CO01 are expected to provide a presentation pack for assignment two, where they will provide an assessment for every learning criteria. The students are also expected to refer to the cast study from BMC to provide a good understanding of the learning concepts. The following are the unit questions;
AC 2.1 Principles of different approaches, theories and models of organisational and human behaviour that illustrate the factors that can influence how individuals, groups and teams contribute to organisational success
The students will explain human behaviour theories such as;-
- Belbin theory (explains the Belbin team roles that include Resource investigator, implementer, co-ordinator, plant, team worker, specialist, shaper, monitor evaluator and completer finisher.
- Tuckman model of group development (identifies five stages of group development, including group formation, norming, storming, performing and adjournment).
Students may add motivation theories such as;-
- Maslow’s hierarchy of needs (explains five levels of human motivation: Physiological needs, safety needs, love and belonging, esteem needs and self-actualisation needs)
- Hertzberg motivation theory (two-factor theory explaining the motivator factors and hygiene factors)
Organisation behaviour theories include;-
- Leadership theories
- System theory
- Other collegial models
To answer the question, students should explain how the theories mentioned above influence employees as individuals, how they affect people working in groups or teams, and how they affect the overall organisation.
A.C 2.2 drivers of change in organisations, and using at least two established models, an explanation of how people might experience change
Students will identify internal and external drivers of change.
Examples of internal change drivers include organisational change of products, financial crisis, complaints from organisational stakeholders such as customers and workplace accidents.
Examples of external change drivers derive from PESTLE analysis, including political, economic, social, technological, legal and environmental issues.
Students are also expected to identify and explain two of the following change models;
- Kotter’s 8-step change model
- Kubler-Ross change curve
- Lewin’s 3-stage model of change
- Adams and Spencer 7 step model
A.C 2.3 Steps that can be taken to increase diversity and inclusion in your work, and the implications for a positive and inclusive culture of not taking these steps
Students should refer to https://www.cipd.co.uk/knowledge/fundamentals/relations/diversity/factsheet to explain the benefits of diversity and inclusion at work and the impact on organisation success.
A.C 2.4 Using examples from your experience and current good practice concepts, an explanation of the positive and negative ways in which people practices can affect organisational culture and behaviours
Students should understand that people practices have both positive and negative impacts, subsequently affecting organisational cultures and behaviours. When considering these aspects, the people professionals need to evaluate impacts related to;-
- Motivation levels
- Beliefs and values at work
- Openness and trust
- Employees’ perceptions
Students should focus on analysing models such as;-
- Handy’s 4 Cultural types
- Stewardship concept
A.C 2.5 An assessment of the importance of well-being in the workplace and identification of the different factors affecting well-being that can impact physically and psychologically and upon relationships, affecting health, commitment and performance
Students should refer to https://www.cipd.co.uk/knowledge/culture/well-being/factsheet for insight on the issue of well-being at work.
Students should explain the factors that affect employee well-being. Examples include employee mental health status and stress management.
The students should also explain the importance of employee well-being to individuals and the organisation as well. Issues to consider in this case include;-
- Reduced absenteeism at work
- Increased employee retention rates and reduced turnover
- Development of healthier workplaces that focus on employee inclusivity and growth.
- Increased employee engagement, motivation and morale.
A.C 3.1 critical evaluation of your experience of work and how this illustrates and supports the concept and principles of the employee lifecycle
The students will identify employee life cycle concepts and evaluate activities that people professionals engage in at the different stages. Stages of employee lifecycle include;-
- Employee development
- Employee retention/exit
Students should consider themselves people professionals and seek to find out the activities they engage in at the identified stages, with examples from the organisations they work with or are familiar with.
While giving examples, students may consider using first-person language to show their involvement and their organisation’s capability in completing the identified activities.
A.C 3.2 Strategic and operational links and support between people practice and other organisational functions
Students evaluate the people practice concept and link them to strategic organisational functions organised by senior management. In addition, the students evaluate people practices’ partnerships to business operations functions. Finally, a link between people practices and organisation services to enhance success is provided to identify with the best support system to enhance organisational success.
A.C 3.4 Principles of different approaches for engaging with internal customers to establish their needs
Examples of internal customers include organisational managers, employees and potential candidates. Various ways of engaging with these customers include;-
- Joint consultations
- Needs analysis
- Stakeholder analysis
A.C 3.5 Components of project planning strategies that can be used for ensuring projects are delivered in line with customer requirements
Students should think of a project that they have been part of within an organisation. The students should explain the project management stages that include;-
- Project conception
- Project development
- Project realisation
- Project termination.
Students also identify approaches effective to enhancing the delivery of the project. Some of the approaches include;-
- Effective communication among all stakeholders
- Leadership involvement in monitoring project activities
- Leadership involvement in evaluating project success and lessons learnt from completing the project.